Frequently Asked Questions

Add your pieces to the bag, then check out with your saved address and preferred payment method — Cash on Delivery or online (cards, UPI, netbanking).

Yes, for free, any time before it ships — from your order history. Once it's shipped, it can't be changed or cancelled; see our returns policy instead.

You'll get a tracking link by email/SMS once your order ships. You can also check the current status any time from your order history.

Orders are dispatched within 1–2 business days and typically arrive within 2–5 business days, depending on your location.

Returns are accepted within 7 days of delivery, unused and in original condition. Full details, including the return handling fee, are on our Shipping & Returns page.

Yes — let us know when you contact us about a return, and we'll help you swap for a different size or colour within the same 7-day window.

Cash on Delivery, and online payments by card, UPI, or netbanking, processed securely through our payment partner.

Yes — online payments are handled entirely by our PCI-DSS compliant payment processor. We never see or store your card or UPI details.

Check our Size Guide for measurements on every bag style.

Keep it away from direct sunlight and moisture, store it in the dust bag when not in use, and wipe clean with a soft, dry cloth. Avoid harsh chemicals or cleaning agents.

Materials vary by style and are listed on each product page — we work with both genuine and vegan leather depending on the collection.